Frequently Asked Questions

Payment & Fees

We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
A 50% non-refundable "Design & Booking Fee" is due upon signing the contract to reserve your date and begin custom development work.
The remaining 50% "Final Performance Fee" is due 14 days before your scheduled event.
For events booked within this window, the full 100% fee is due immediately upon signing the agreement.
Failure to pay the "Final Performance Fee" by the 14-day deadline is treated as a cancellation. In this case, the initial 50% fee is retained, and there is no further obligation to perform the service.

If you cancel 14 days or more before the event, the 50% "Design & Booking Fee" is retained, the contract is terminated, and no further payment is due.
If you cancel less than 14 days before the event, the full 100% contract fee is retained.
You may request one complimentary reschedule without penalty if the request is made in writing at least 14 days before the original event date.
The new date must be mutually agreed upon and occur within 90 days of the original event date.
Any request to reschedule made with less than 14 days' notice is treated as a cancellation.

All participants must be present and ready to begin at the scheduled start time. Please note that the session will end at the scheduled time regardless of a late start due to participant delay.
You must provide all necessary information for the custom design (such as a final participant count and content preferences) by the agreed-upon pre-session deadline.
Each participant must have a stable internet connection, a functional microphone, and a quiet environment. Technical failures on the client’s side are not grounds for a refund or reschedule.
Players may be required to make accounts for Virtual Table Top applications and/or voice and video applications such as Google Meet or Discord.
You must provide a safe, clean, and private space with adequate table space, seating, and lighting for all participants and the Game Master.

Not at this time. All items in the store and all deliverables for game sessions are digital; physical shipping is not required.
Tabletop BLT LLC retains exclusive ownership and copyrights for all materials and deliverables.
Unless explicitly stated otherwise in your "Exhibit A" (Scope of Work) of your service contract, you are receiving a limited license to experience the service and use the deliverables for personal, non-commercial purposes. You do not receive ownership or the right to commercially re-use the materials.
No. Per our Terms of Use, digital products are not eligible for return.
While our terms allow for a 3-4 business day processing window, digital items are generally delivered to the email address provided at the time of purchase.

All participants must treat the Game Master and each other with respect. Harassment, bigotry, discrimination, or any language/actions that create a hostile or unsafe environment are strictly prohibited.
The Game Master reserves the right, at their sole discretion, to remove a participant or terminate the entire session immediately. If a session is terminated for conduct violations, it is treated as a cancellation, and no refund will be issued.